Terms of Use
Updated on June 20, 2025
Please read these Terms of Use ("Terms") carefully before using the software products ("Products") operated by Matrix Lead ("us", "we", or "our"), including, but not limited to, our paid AI products such as AI-aided Formula Editor, Spreadsheet AI, and AI Agent for Excel.
Your access to and use of the Products is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Products. By accessing or using the Products, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Products.
Free trial
Matrix Lead may, at its sole discretion, offer a Product with a free trial for a limited period of time or a limited amount of usage ("Free Trial"). This is typically provided in the form of a "free basic plan", which is granted to every registered user upon sign-up.
At any time and without notice, Matrix Lead reserves the right to: (i) modify the duration, usage limits, or terms and conditions of the Free Trial offer; or (ii) cancel the Free Trial offer entirely.
Purchase
There are generally two ways to make a purchase ("Purchase") of our Products:
- Offline. You may contact us directly to discuss and agree on the pricing, payment terms, auto-renewal policy, and invoicing with Matrix Lead. Once payment is completed via bank transfer, we will proceed to set up the system on the backend.
- Online. You may purchase the Product—specifically, by subscribing to a paid Pro or Premium Plan—directly through the software interface, which is managed via Stripe. In this case, you may be asked to provide relevant billing information such as your credit card number, expiration date, and billing address, as required by our payment processor (e.g., Stripe).
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and (ii) the information you provide to us is true, correct, and complete. You expressly agree that Matrix Lead is not responsible for any loss or damage arising from the submission of false or inaccurate information. By submitting such information, you grant us the right to provide it to third parties for the purpose of facilitating the completion of your Purchase.
We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to: product availability, errors in the description or pricing of the product, errors in your order, suspected fraud, unauthorized or illegal transactions, or other reasons. You expressly agree that Matrix Lead shall not be liable for any loss or damage resulting from such cancellation.
Subscription to a paid plan (online purchase)
If you subscribe to a paid Pro or Premium plan of a Product through the software interface, you automatically authorize Matrix Lead to charge and bill the subscription fee on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set on either a monthly or annual basis, depending on the plan selected at the time of purchase.
At the end of each Billing Cycle, the Subscription automatically renews under the same terms unless you cancel it or Matrix Lead cancels it. You may cancel your Subscription renewal either through your customer portal, accessible via the software interface, or by contacting Matrix Lead customer service. To avoid being charged for the next billing cycle, cancellation must be completed before the end of the current billing period.
If automatic billing fails for any reason, Matrix Lead will contact you by email and issue an electronic invoice. You must then complete the payment manually by the deadline indicated on the invoice, for the full amount corresponding to the billing period.
Invoices can be downloaded directly from your customer portal, accessible via the software interface. You may also contact Matrix Lead to request a copy.
Users may upgrade or downgrade their subscription through the customer portal or by contacting Matrix Lead. If you wish to switch your subscription between different Products, please contact us directly.
Fee changes (online purchase)
Matrix Lead, in its sole discretion and at any time, may modify the fees for the Products. Any fee changes will become effective at the end of the then-current Billing Cycle.
Matrix Lead will provide you with reasonable prior notice of any changes, giving you an opportunity to cancel your Subscription before the changes take effect.
Your continued use of the Products after the Subscription fee change becomes effective constitutes your agreement to pay the modified fee amount.
Unlimited Usage
Some of our paid plans may include features advertised as offering "unlimited usage". This means we do not impose a fixed numerical limit on usage under normal conditions. However, such usage must remain reasonable and consistent with fair usage practices.
We reserve the right to monitor usage patterns to prevent abuse, including but not limited to automated scraping, bulk querying beyond human interaction rates, or use that causes service degradation for other users.
In the event of detected abuse, Matrix Lead may contact you to assess usage patterns, apply temporary limits, or suspend access to the relevant features. We also reserve the right to cancel the subscription without refund in cases of persistent or malicious abuse.
Refunds
Refund requests will be evaluated on a case-by-case basis and may be granted at Matrix Lead’s sole discretion, unless otherwise required by applicable law.
Termination
We may terminate or suspend your access to the Products immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms.
Upon termination, your right to use the Products will cease immediately. If applicable, we may also deactivate or delete your account and any related information and files, subject to applicable law and our Privacy Policy.
All provisions of these Terms which by their nature should survive termination shall remain in effect after termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.
Availability, errors, and inaccuracies
We are constantly updating our offerings of the Products and the content on our website. The Products listed may be mispriced, inaccurately described, or unavailable, and we may experience delays in updating this information on our website or in external advertising. You expressly agree that any such offer of a Product does not constitute a legal offer capable of attracting legal consequences. We do not guarantee the accuracy or completeness of any information presented on our website or in related materials, including prices, product images, specifications, availability, or services. We reserve the right to update or correct such information at any time without prior notice. In the event of any inconsistency, users should rely on the pricing and descriptions provided in the software interface at the time of purchase. This section is without prejudice to any existing statutory rights.
Disclaimer and Limitation of Liability
Your use of our Products is at your sole risk. The Products are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. Matrix Lead, its directors, employees, partners, agents, suppliers, affiliates, subsidiaries, and licensors make no warranties that the Products will be uninterrupted, error-free, secure, or available at any specific time or location, that any defects will be corrected, or that the results of using the Products will meet your expectations or requirements.
To the fullest extent permitted by applicable law, Matrix Lead and its related parties shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, data, use, goodwill, business opportunities, anticipated savings, or other intangible losses, arising out of or in connection with (i) your access to or use of, or inability to access or use, the Products; (ii) any conduct or content of any third party; (iii) any content obtained through the Products; or (iv) unauthorized access, use, or alteration of your transmissions or content—whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if Matrix Lead has been advised of the possibility of such damages.
Some features of the Products incorporate artificial intelligence (‘AI’). AI-generated outputs may contain errors, be incomplete, or produce unintended results. You are solely responsible for reviewing and verifying all outputs before relying on them for any purpose, including decision-making, publication, or business use. Matrix Lead disclaims any liability for consequences arising from the use of such outputs.
Privacy Policy
Please refer to our Privacy Policy. You agree that the Privacy Policy forms an integral part of these Terms. You must read our Privacy Policy before you use the Products.
Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions. Before initiating any legal proceedings, we encourage you to contact us in good faith to seek an amicable resolution. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Paris, France.
Changes to our Terms
These Terms are effective as of June 20, 2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We may change these Terms at any time. It is our policy to post any changes we make to our Terms on this page. We may also notify you by email to the email address specified in your account and through a notice on the website. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and these Terms to check for any changes.
Contact information
If you have any questions, concerns, complaints or suggestions regarding our Terms, or otherwise need to contact us, you can reach us using the contact information below or through the Contact page on our website.
contact@matrixlead.com
Tel: (+33) 6 31 92 16 35
21 Rue Basly, 92230 Gennevilliers, France